ILIYA ISAAC МАККА

CYBERSECURITY / IT SPECIALIST

River Park Estate, Lugbe Abuja, 900107, Abuja, NG.

About

Highly experienced IT professional with a Bachelor's degree in Computer Security and Forensics, currently pursuing a Master's in Forensic Investigation. Proven track record in delivering robust IT support, advanced troubleshooting, network infrastructure management, and comprehensive server administration. Recognized for expertise in implementing security policies, managing Active Directory, and performing digital evidence collection and analysis, consistently ensuring optimal system performance and data integrity across high-demand environments.

Work

Wells Carlton Hotel and Apartments

|

IT Support Specialist

Abuja, FCT, Nigeria

→

Summary

Oversees frontline technical support, network monitoring, and system management for hotel operations, ensuring seamless IT functionality and security.

Highlights

Provide comprehensive frontline technical support to hotel employees and guests, resolving hardware, software, and network-related issues to ensure uninterrupted operations.

Manage and troubleshoot critical Property Management Systems (PMS) and Point of Sale (POS) systems, ensuring smooth business transactions and guest services.

Monitor hotel networks, systems, and applications for suspicious activity using Security Information and Event Management (SIEM) tools and intrusion detection systems, analyzing alerts and logs to mitigate threats.

Install, configure, and update diverse hardware components and software, including Microsoft Office 365, Windows 10/11, and Windows Server OS platforms, maintaining system integrity.

Support and troubleshoot CCTV, IPTV, and other AV systems, ensuring optimal performance for security and guest entertainment services.

HALOGEN GROUP

|

IT Operative

Abuja, FCT, Nigeria

→

Summary

Delivered comprehensive desktop support and troubleshooting, ensuring system configuration, application deployment, and network security for end-users.

Highlights

Provided timely desktop support and troubleshooting for end-users, resolving hardware, software, and network-related issues to maintain operational efficiency.

Configured systems and applications in compliance with organizational standards, ensuring consistent and secure IT environments.

Maintained local area network (LAN) infrastructure and oversaw network security, ensuring uninterrupted connectivity and data protection.

INDEPENDENT CORRUPT PRACTICES AND OTHER RELATED OFFENSES COMMISSION (ICPC)

|

Information Security Officer/IT Support (NYSC)

Abuja, FCT, Nigeria

→

Summary

Managed network infrastructure, deployed security updates, and provided end-user support while ensuring data protection and compliance with IT security policies.

Highlights

Managed network infrastructure, deployed software updates, and configured security protocols to enhance data protection and system resilience.

Provided end-user support, addressing technical issues and ensuring strict compliance with IT security policies and organizational standards.

Documented configurations, system setups, and IT procedures, establishing accurate records for organizational reference and knowledge transfer.

Developed and recommended strategies to strengthen the commission's digital security, protecting sensitive information and operational data.

JUPITER TECHNOLOGIES UGANDA

|

IT Support (REMOTE)

Kampala, Central Region, Uganda

→

Summary

Provided remote technical assistance, performed system maintenance, and managed user accounts, ensuring efficient IT operations and security for a diverse user base.

Highlights

Provided remote technical assistance to users via mail, chat, and video conferencing, guiding them through troubleshooting steps to resolve diverse IT issues.

Performed comprehensive system maintenance, including updates, backups, and security patch implementation, ensuring system stability and data integrity.

Managed user accounts, including setup, permission management, and password issue resolution, maintaining secure and efficient access to IT resources.

Addressed basic network connectivity issues, including VPN configurations and Wi-Fi problems, ensuring seamless remote access for users.

Education

Nasarawa State University, Keffi (NSUK)

Keffi, Nasarawa State, Nigeria
→
M.Sc. Forensic Investigation (Digital Forensics)

Uganda Technology and Management University, Kampala, Uganda

Kampala, Central Region, Uganda
→
B.Sc. Computer Security and Forensics

Baptist Academy, Gombe

Gombe, Gombe State, Nigeria
→
Secondary School Leaving Certificate

ECWA Goodnews Elementary School, Gombe

Gombe, Gombe State, Nigeria
→
Primary School Leaving Certificate

Certificates

Data Analytics (3MTT Professional Certificate)

IBM Cyber Threat Intelligence

IBM

Project Management Professional

IBM Cyber Security Analyst

IBM

Information System Auditing, Controls and Assurance

Certified Information Security Manager (CISM)

Certified Information Systems Security Professional (CISSP)

CompTIA A+

CompTIA

CompTIA Security+

CompTIA

CYSA+

CompTIA

Network+

CompTIA

ALX Virtual Assistant

ALX

Microsoft IT Support Professional

Microsoft

GenAI for Computer Support Specialists (IT Support)

AWS Solutions Architect

AWS

Digital Forensics Essentials

Private Investigation and Fraud Detection

Languages

English

Fluent

Hausa

Fluent

Skills

System Setup and Configuration

System installation, Software configuration, Operating system maintenance, Optimal performance tuning.

User Support and Troubleshooting

Hardware troubleshooting, Software troubleshooting, Network issue resolution, Remote troubleshooting, Ticketing systems (Jira, Zendesk), Remote desktop software (TeamViewer, AnyDesk, Chrome Remote Desktop), Communication skills.

Network Infrastructure Management

LAN infrastructure deployment, LAN maintenance, Cabling, Wireless connectivity, Network devices, VPNs, Secure remote access technologies, Network monitoring tools.

Server Administration and Active Directory Management

Server system administration, Active Directory management, Routine server maintenance, Optimal server performance.

Documentation and Asset Management

IT documentation, Asset tracking, Accurate record keeping, Knowledge base tools.

Security Compliance

Security policy implementation, User access management, Vulnerability assessments, Endpoint security software.

Technical Writing and Documentation

Technical documentation creation, Documentation updates, IT systems documentation, Process documentation.

Microsoft Office (Microsoft 365)

Productivity software, Administrative tasks, Technical tasks, Microsoft Teams (remote collaboration).

Remote Communication and Collaboration Tools

Zoom, Slack, Video conferencing, Collaboration platforms.

Operating Systems

Windows, macOS, Linux.

Hardware Troubleshooting

Laptops, Desktops, Peripherals.

Digital Forensics

Digital evidence collection, Digital evidence preservation, Digital evidence processing, Digital evidence analysis, Data recovery (inaccessible, lost, corrupted, damaged, formatted data).

Cross-functional Team Coordination

Team coordination, IT operations, Organizational standards.

Analytical Skills

Problem-solving, Data analysis, Attention to detail.

Interests

Reading and researching

Football

Travelling and sightseeing

Painting and graphic designing

References

MR LABURTA DAVID JAMES

Security Manager, FIRS HQ Abuja, +2348099662231

MR SAIDU MOHAMMAD

Forensic Investigator, ICPC, +2348090563465

MR PRINCE ANYADIKE

Head IT, Wells Carlton Hotel & Apartments, +2349111285275